Organization’s cultureTanguy Etoga
The Three Organizational Lenses are: Strategic, Political, and Cultural. They each represent a different approach from which to view an organization. Each offers a unique perspective from which to assess how an organization behaves internally, and offers clues for leaders interested in effecting Change Management.
Let’s focus for now only on Cultural lens.
What is an organization’s culture?
An organization’s culture defines the proper way to behave within the organization. This culture consists of shared beliefs and values established by leaders and then communicated and reinforced through various methods, ultimately shaping employee perceptions, behaviors and understanding.
Culture is how you act. It’s how you are and the things you do.
Now if we put it into the food safety perspective:
Catch phrases in cafeterias, in offices, on the production floor walls, etc., … meeting minutes do not fully address the food safety culture of organizations. Acts do!
🛑 Stop asking ONLY for records to address the food safety culture.
🕠🕥🕛 This is why so many organizations prepare only get passed their certification audits.
🧐 With 1 to 3 days auditing, you should be able to OBSERVE the culture of the organization.
Within a few minutes, so many observations can provide with a great degree of confidence what the food safety culture of the organization is:
🤗 How you are greeted at the front door
🗣How top Management interacts with employees
👥 How employees interact with each other
🚻 How the organization interacts with its suppliers and its customers
📊 How the decisions are made
🥸 Who makes the decisions
☑️ Is Quality and Food Safety « the thing » of Quality Assurance only?
There are many more observations that could be made and my favorite:
🚮 How clean are your operations, equipment, floors, walls and employees
Organisation’s culture in general and food safety culture in particular is not only a requirement that needs to be addressed. It is the oil that gets your organization’s engine running.