Background

Slush Puppie Canada is a leading provider of frozen beverage solutions, known for its vibrant, iconic drinks served across convenience stores, movie theatres, and entertainment venues nationwide. With a wide-ranging distribution network and a reputation built on quality and fun, food safety is essential to their operations. Slush Puppie’s new QA Manager had just stepped into the role when a HACCP audit was announced - scheduled within 30 days. Their existing paper-based documentation was only 45% implemented, leaving the team scrambling to get audit-ready with limited time and resources.

Having heard about NORMEX through a peer in the industry who had recently succeeded with a similar transition for an SQF certification, Slush Puppie decided to make the switch.

The Challenge

• Short Timeline: The HACCP audit was less than a month away.
• Partial Paper Trail: Only 45% of food safety documentation was in place.
• Team Transition: A new QA Manager was still familiarizing herself with operations.
• Manual Processes: Existing procedures relied heavily on fragmented paper records, increasing the risk of missing documentation and non-conformities.

The Solution

NORMEX partnered with Slush Puppie to execute a rapid digital rollout of its food safety management software. Our team:

• Migrated and digitized core procedures and records.
• Streamlined internal workflows and trained the QA team on how to manage compliance digitally.
• Provided onboarding support tailored to the tight audit timeline.

Thanks to NORMEX’s industry-specific templates and intuitive interface, the QA Manager was able to get the system up and running fully implemented within 30 days.

The Results

• 95%+ audit score on their HACCP certification
• 100% paperless system before the audit deadline
• Full team onboarding completed in less than one month
• Zero major non-conformities flagged during the audit

With NORMEX, Slush Puppie not only met their immediate compliance goals - they built a digital foundation for continuous food safety improvement.

Conclusion

When facing a compliance crunch, Slush Puppie didn’t just scramble - they modernized. By moving away from paper and onto NORMEX, they gained control, clarity, and confidence in their food safety systems.

“We were under immense pressure to get audit-ready in less than 30 days. With NORMEX, we went from being behind to scoring over 95% - without missing a beat. The system is clean, easy to use, and gave us peace of mind.” - Andréanne Beaudoin, Slush Puppie Canada